Refund policy

Refund Policy

We want you to be happy with your purchase. Please review our policy carefully.

Non-Custom / Non-Engraved Items
You may return non-custom items within 14 days of delivery for a full refund or exchange, provided the item is:

• Unused and in its original condition
• In the original packaging
• Free of any damage, marks, or wear

To start a return, please email us with your order number. Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error.

Custom / Engraved Items
All custom and engraved items are final sale.
Because these pieces are made specifically for you, we cannot accept returns or exchanges for change of mind, incorrect personalization details submitted by the customer, or preference changes.

We will, of course, replace or refund any custom item that has a manufacturing defect or if we made an error in the engraving.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos. We will work with you to replace the item or issue a refund.

Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item. Original shipping costs are non-refundable unless the return is due to our error.